Voice and video chat for Linux is now available. This supports Ubuntu and other Debian-based Linux distributions, and RPM support will be coming soon.

Editions included:
Standard, Premier, Education, Partner Edition and Google Apps for Government

How to access what's new:
Download the plugin

For more information:
http://www.google.com/support/chat/bin/answer.py?answer=159499

Editions included:
Standard, Premier, Education, Team, Partner Edition and Google Apps for Government

How to access what's new:
Download

For more information:
http://www.google.com/support/calendar/bin/answer.py?answer=89955

Note: If you’re already using Google Calendar Sync, you’ll need to download and install this new version in order to be able to sync with Outlook 2010. This is a standalone sync tool for Google Calendar only.

For more syncing options, please review the information on Google Apps Sync for Microsoft Outlook® at http://mail.google.com/support/bin/topic.py?topic=23333.

CRM: apps with a focus on internal processes around selling and serving customers.

Zoho CRM is a complete customer relationship management solution for managing leads, contacts, customers, marketing activities and more. Integrations include:

• single sign on from Google Apps
• Gmail
• Google contacts import
• Google Docs attaching and sharing

Applane CRM is an enterprise grade CRM that supports complete sales cycle and customer relationship through an efficient user interface and advanced features. Integrations include:

• single sign on from Google Apps
• Google contacts import
• Gmail (contextual gadget)
• view actions in Google Calendar

Capsule CRM is a simple, flexible CRM for small businesses and sales teams that makes it easy to keep track of customers and other contacts, sales opportunities and follow-ups. Integrations include:

• single sign on from Google Apps
• Google contacts auto-update
• Google calendar sharing

TimetoNote is a simple, fast, elegant tool to collaborate and share contacts, emails, notes, tasks, projects and more with your co-workers. Integrations include:

• single sign on from Google Apps
• Gmail (contextual gadget)
• Google contacts synchronization
• Google Docs attaching and sharing

Tactile CRM is an easy to use CRM to track the people and companies you do business with, the opportunities in the pipeline, and what needs to be done next. Integrations include:

• single sign on from Google Apps
• Google contacts import

Social CRM: apps with a focus on collaborative customer conversations via social web sites like Twitter, Facebook, and Google Buzz.

Batchbook is a lightweight but powerful CRM that allows you to easily organize contacts, monitor social networks and track leads and deals. Integrations include:

• single sign on from Google Apps
• Google contacts synchronization

Bantam Live provides a social CRM workspace for business teams to collaborate internally and build relationships across the web. Integrations include:

• single sign on from Google Apps
• Google contacts import
• Google calendar sharing
  
• Google Docs attaching and sharing
• Google Buzz feeds in contact records

Gist provides the full view of the contacts in your professional network by creating a rich business profile for each one that includes news, status updates, and work details. Integrations include:

• Gmail (contextual gadget)

Rapportive searches the social web to find information which helps you establish rapport, grow your network, and be more productive.

• Gmail (contextual gadget)

Etacts is a complete customer relationship management solution for managing leads, contacts, customers, marketing activities and more. Integrations include:

• Gmail (contextual gadget)

Project-based CRM: apps with a focus on project collaboration before and after the sale.

Insightly lets you track leads, proposals, opportunities, projects and manage files, all through an easy to use interface.

• single sign on from Google Apps
• Google contacts import
• Google calendar sharing
  
• Google Docs attaching and sharing

Solve360 CRM is a modern CRM that integrates features to manage client projects that is ideal for small teams in service based companies that need a flexible solution.

• single sign on from Google Apps
• Google contacts synchronization
• Gmail

Smartsheet pipeline gives you the core features of a CRM built into a familiar Google Spreadsheet format or with one of their sales, service, and marketing templates.

• single sign on from Google Apps
• Google contacts import
• Google calendar sharing
• Google Docs attaching and importing

With new site templates being created every day, there are times when you find the theme you want after you have already created your site. Based on your feedback, we added the ability to apply a site template’s theme to any existing site. To choose from the 100s of themes in the public theme gallery, select Browse the theme gallery from the Themes page (Manage site -> Themes), and start browsing.

Google Apps administrators can now segment their users into different organizations and control which Google services are enabled/disabled for each of those different sets of users.

- Allows creation of organizations in a tree-like hierarchy
- Manage membership of users into one organization
- Specify policies for which services are on/off by organization

Updates have also been made to the Google Apps Directory Sync Tool and the Provisioning API to take this new functionality into account.

Editions included:
Premier and Education Editions

Languages included:
US English only

How to access what's new:
The Control Panel tab ‘Users and groups’ now becomes ‘Organization & users’. Click on this new tab to create a new organization.

To create organizational units:
1. In the organizational tree, highlight the organizational unit to which you want to add a child.
2. Click the ‘Add suborganization’ button..
3. Enter a name and description for the new organization.
4. Click the ‘Add organization’ button.
5. The new organizational unit appears as a child of the organizational unit you selected at step 1.

To enable/disable services for specific users:
1. Services that are disabled on the main dashboard will be disabled for all users.
2. Click the ‘Organizations & users’ tab.
3. Select the appropriate organization.
4. Click the ‘Services’ sub-tab.
5. Click ‘On/Off’ to change service settings or if it's a sub-organization, click 'Override this setting' or 'Use inherited' links to change settings.

- This feature is only available to domains using the ‘Next Generation’ version of the control panel. To enable this version in the control panel, click ‘Domain settings’, then ‘General’ and ensure the checkbox ‘Next generation (US English only)’ is enabled.
- This feature is being rolled out gradually.
- A user can exist in only a single node in the hierarchy tree.

For more information:
http://googleenterprise.blogspot.com/2010/07/introducing-user-policy-management-for.html
Help Center: http://www.google.com/support/a/bin/answer.py?answer=182426

Version 1.9 of Google Apps Sync for Microsoft Outlook® has been released with the following new features:

- If Outlook® crashes or doesn't shut down properly during a sync, the utility starts the sync again from a point preceding the crash or improper shutdown. This new method ensures that you won't be missing any messages.
- New resync options are available in the Synchronization Status dialog box:
Overwrite: Overwrites your local profile with data from the cloud, updating just the data type you selected (mail, contacts, or calendars).
Delete and resync: Deletes data from your Outlook profile, then re-syncs with the cloud to repopulate your profile with data from Google.
- More additional fields are supported in the Dynamic Global Address List.
- A new dialog box has been implemented that lets you set the size of your local mailbox and offers some insight into which setting to use.

Editions included:
Premier and Education Editions

Languages included:
US English only

How to access what's new:
1. Update Google Apps Sync
- If you installed Google App Sync: Updates are checked for and downloaded to your computer automatically.
- If your administrator installed Google Apps Sync: Updates are downloaded to your computer automatically, if your administrator enables automatic updates.
2. For the update to go into effect:
- If you have Windows XP: Restart your computer.
- If you have Windows Vista: Restart Microsoft Outlook.

For more information:
http://www.google.com/support/a/bin/answer.py?hl=en&answer=153463

Rich text signatures have now been added to Gmail allowing you to add your own formatting, images and links to your email signatures. If you have configured your Gmail account to also send mail using the Send mail as/custom ‘from’ feature, then you can now also have a unique signature for each these other addresses that you’ve added to your account.

Editions included:
Standard, Premier, Education and Partner Editions

Languages included:
All languages supported by Gmail

How to access what's new:
In your Gmail account, go to ‘Settings’ then the ‘General’ tab. The new rich text editor is in the signature section. Edit the formatting for your signature as you would like it to appear on all outgoing messages and click ‘Save changes’.

For more information:
http://gmailblog.blogspot.com/2010/07/rich-text-signatures.html
http://mail.google.com/support/bin/answer.py?hl=en&answer=22370

Google Apps Blog update

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Tip: 5 things you may not know you can do with attachments in Gmail

Posted: 16 Jun 2010 04:56 PM PDT

Posted by Arielle Reinstein, Product Marketing Manager

The more I use Google Docs, the less I have to deal with sending attachments back and forth. While attachments' days may be waning, they're still very much a part of most people's email experience. Here are five things you may not know you can do with Gmail to make sending, receiving, viewing, and finding attachments easier:

1. Drag attachments in
Simply drag files from your desktop right into the message you're composing and they'll upload from there. (Make sure you're using Google Chrome or Mozilla Firefox 3.6 for this to work.)



2. Select multiple attachments
Attaching multiple files one by one is no fun. Instead, just multi-select the files you want to attach by holding down the Ctrl key (or Command on a Mac) and clicking on each file you want to attach. Holding down the Shift key will select a continuous list of files.



3. Never forget an attachment again
Gmail looks for phrases in your email that suggest you meant to attach a file (things like "I've attached" or "see attachment") and warns you if it looks like you forgot to do so. Every day, this saves tons of people the embarrassment of having to send a follow up email with the file actually attached.



4. View attachments online
When you receive an attachment, sometimes you just want to view it and there's no need to download or save to your desktop. The Google Docs viewer allows you to view .pdf, .ppt, and .tiff files in your browser. Just click the "View" link at the bottom of the message.


5. Find that long lost attachment via search
If you're looking for an attachment someone has sent to you, Gmail's advanced search operators can help you find what you're looking for quickly and accurately.

A couple examples:

• To find all messages that contain attachments: has:attachment
• To find all messages from your friend David that contain attachments: from:david has:attachment
• To find all messages that have .pdf attachments: has:attachment pdf
• To find a specific attachment named physicshomework.txt: filename:physicshomework.txt

Putting email in context with Gmail contextual gadgets

От стартирането на Google Apps Marketplace през март, администраторите на Google Apps пуснаха интегрирани приложения на трети страни до над един милион потребители. Вече е пуснат нов Gmail API, даващ възможност на Marketplace apps да дават релевантна информация на потребителите директно в Gmail, докато четат съобщение.

Google Wave (Labs) available today to organizations using Google Apps

Google прави познати пособия, като имейл и офис приложения по-удобни за съвместна работа отколкото традиционния софтуер, но Google Wave, има за цел да достигне нови нива за съвместна работа без ограниченията на даден софтуер. Днес, една година след представянето на Wave – е предоставен Google Wave (Labs) на бизнес, образователни институции и организации за да може повече хора да опитат това пособие и да спомогнат за подобряването на Google Apps.

Google Wave има някои характеристики, които го правят уникално пособие за задачи свързани със сложни дискусии и организационни въпроси:


Дискусии във връзка със съдържанието – Когато имате въпрос или предложение относно нещо във вълната, може да създадете дискусия директно там с други участници. Когато достигнете консенсус, може да почистите вълната, като финализирате съдържанието и премахнете завършената дискусия.


Логическа информационна структура – Може да отговаряте навсякъде във вълната, не само на края, така че да получите организирана дискусия.


Плейбек на ревизиите – Вълната пази хронологичен регистър на промените, така че когато някой ви добяви към съществуваща вълна, може да прегледате развитието до настоящия момент. Плейбека ви позволява да виждате съдържанието в неговия логически и хронологичен контекст.


Разширения – Разширенията допринасят за богата функционалност на вълните. Google предоставя богата гама от полезни разширения (като анкети и карти). Освен това има растяща библиотека от разширения от трети страни. Организациите дори могат сами да създават разширения спрямотехните нужди.


Следващия път, когато имате нужда от консенсус между малък екип, създаващ съдържание, опитайте Google Wave. От днес администраторите на Google Apps могат да разрешат употребата на Google Wave от техните потребители. В административния контролен панел кликнете на 'Add more services', после върху 'Add it now' за да разрешите Google Wave.

За да научите повече за приложението на Google Wave, може да посетите уебкаста на Wednesday, May 26th at 9:00 am PDT. Екипът на The Wave ще бъде на разположение да сподели със света опита си и да оговори на вашите въпроси. Регистрирайте се за уебкаста тук!